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Certified ScrumMaster Workshop


fireTabletIn this ScrumMaster training course you will learn, understand and execute on the three overarching principles behind Scrum: iterative development, self-management, and visibility.

Beginning with the history of agile development and moving through the disciplines promoted by Scrum, this ScrumMaster training course will give you a comprehensive understanding of the Scrum methodology while specifically reviewing the behaviors expected of a ScrumMaster. This 2–day Certified ScrumMaster training course is suitable for those practicing or looking to practice the art of the ScrumMaster, but is highly valuable for anyone involved in Scrum (Managers, Team Members, Product Managers, etc.).


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Class Description

Beginning with the history of agile development and moving through the disciplines promoted by Scrum, this ScrumMaster training course will give you a comprehensive understanding of the Scrum methodology while specifically reviewing the behaviors expected of a ScrumMaster. This 2–day Certified ScrumMaster training course is suitable for those practicing or looking to practice the art of the ScrumMaster, but is highly valuable for anyone involved in Scrum (Managers, Team Members, Product Managers, etc.).

Even projects that have solid, well–defined project plans encounter some degree of change and waste. Shifting market conditions, budget cuts, staff restructuring, or any number of influences will disrupt the best plan while contributing to customer dissatisfaction and staff discouragement. Moreover, projects that begin with changing or unclear requirements make it difficult to even establish project expectations. Scrum is the agile development process that allows teams to deliver usable software periodically throughout the life of the project, evolving with new requirements as the project proceeds.

This certification course is backed by ASPE’s Exam Pass Guarantee. Upon completion of our Certified ScrumMaster training course, if after two attempts within the 60–day evaluation period and you have not passed the exam and obtained certification, ASPE will allow you to attend another session of our ScrumMaster Certification Course free of charge and pay for you to retake your certification exam.

Certified ScrumMaster Price Match Guarantee We want you in our ASPE Certified ScrumMaster course. As of July 1st, 2014, we have instituted a Price Match Guarantee for the Certified ScrumMaster Course. At the time of purchase, provide us with a current advertised price from a competitor for a Scrum Alliance Approved CSM course and we will match the price. The course must be a public, instructor-led course and happen in the same city within two weeks of the ASPE course date happening in the same city. This price match is not applicable to courses already booked. Please call one of our Training Advisors for more information at 877-800-5221.

The Scrum Alliance®
The Scrum Alliance® is a nonprofit organization committed to delivering articles, resources, courses, and events that will help Scrum users be successful. The Scrum Alliance’s mission is to promote increased awareness and understanding of Scrum, provide resources to individuals and organizations using Scrum, and support the iterative improvement of the software development profession.

The Scrum Alliance® has recently transformed the Certified ScrumMaster (CSM) certification into a more rigorous certificate program with updated content, increased difficulty and a pass/fail outcome. Previously all candidates were initially granted Scrum certification regardless of score, but this is no longer the case. To help ensure candidates’ success, the Certified ScrumMaster Workshop provides participants with all the information required to take the new evaluation and become Scrum certified. You will gain a comprehensive understanding of the Scrum methodology while specifically reviewing the behaviors expected of a ScrumMaster through class interaction, case studies, group exercises and workshops. The evaluation is completed online at the end of training, and consists of 35 questions.

Learn more about the Certified ScrumMaster (CSM) Evaluation

In–Class Group Exercises

This ScrumMaster training certification course is a stimulating combination of class interaction, case studies, group exercises and workshops. Each is designed to allow you to easily grasp new concepts and techniques.
Specifically, you will cover:

  • The “Art of the Possible”: learn how small change can have a large impact on productivity
  • Product integrity: review various options employees use when faced with difficulty, learn the importance of delivering high quality products in Scrum
  • Customer Expectations: Using a changing schedule and agile estimating and planning, assess the work to properly set customer expectations and manage customer satisfaction
  • Running the Scrum Project: Run a full Scrum project that lasts 59 minutes. You will walk through all steps under the Scrum Framework
  • Agile Estimating and Planning: Break into teams, and through decomposition and estimating plan out a project through delivery
  • Team Dynamics: Since Scrum deals with change, conflict will happen. Learn methods to resolve problems in a self-managed environment

Key Benefits of Attending You Can Immediately Use:

  1. Learn the details on Scrum roles: Team Member, Product Owner, ScrumMaster
  2. Gain an understanding of the foundational/critical concepts of Scrum with our Certified Scrum Trainer® instructional program
  3. Understand how to apply empirical thinking to your project work
  4. Learn how a team’s productivity can be adjusted to account for its composition
  5. Appreciate the importance of organizational agreement on software readiness
  6. Hear why the ScrumMaster role can be the most satisfying as well as the most difficult job on a project
  7. Discover how conflict resolution plays a critical role in Scrum
  8. Work on a real-world Scrum project live in the classroom
  9. Learn, practice and utilize the Scrum Framework
  10. Gain a detailed understanding of how to know when software is “Done” under Scrum
  11. Review and understand the critical characteristics a ScrumMaster must have to succeed
  12. Get to the heart of the matter with Scrum, coaching and team productivity
  13. Compare traditional and Agile project estimating and planning
  14. Conduct decomposition to estimate a Scrum project
  15. Practice Scrum meetings including; Sprint planning, Daily Scrum, Burndowns, Sprint review, and Sprint retrospective
  16. Achieve the first step in Scrum AllianceSM recognized certifications, enabling you to advance to higher levels of recognition
  17. Learn a framework to operate large projects using Scrum
  18. Implementing Scrum is about getting results, learn how to maximize your returns using Scrum

What people say about our Certified ScrumMaster course:

“I have been in a number of classes in my 22+ years in IT and yours was hands down the best. The interactivity, the common sense coverage and your professional knowledge is an awesome trifecta! Thanks for making this step seem so easy and contributing to all of our growth.”

Learn more about the instructors of our Scrum Training courses:

Peter Borsella is the founder of Winnow Management Corporation, based in Parkland, Florida. Peter is an IT professional with 24 years of experience in application development and IT leadership. He is also a Project Management Professional (certified by the PMI) and certified by the Scrum Alliance (sm) to provide Certified Scrum Trainer instructional services.His ability to contribute across a wide range of environments has taken him to companies such as First Data Corporation and eFunds Corporation, and outside the United States to India and Hungary. Peter is adept in administering all aspects of project management, as well as providing authentic leadership to create effective teams. An active and contributing member to both the PMI and the Scrum Alliance (sm), Peter’s speaking engagements focus on bridging the gap between traditional Project Management and Agile Project Management. His goal is to help others understand how to get the best return from any project by achieving higher levels of software quality, increased customer satisfaction, and cohesive teams that enjoy increased productivity.

Mishkin Berteig has been training, coaching and consulting for organizations adopting Agile methods since 2001. Mishkin was co-founder of Berteig Consulting in 2004. Mishkin is committed to helping individuals, teams and organizations apply Agile methods. Mishkin has assisted organizations of all sizes to make the transformation from traditional methods to Agile/Scrum methods (Extreme Programming, Scrum, Lean, OpenAgile). Past and current clients include: Capital One, Charles Schwab, RBC, BMO, Liberty Mutual, Equitable Insurance, Siemens, Nortel, Research in Motion, Ericsson, Suncor, Schlumberger, Geosoft, Globe and Mail, ZU, RWDI, OpenText, and Workopolis. Assistance includes Agile Engineering Practices, Agile teamwork, Agile project and product management, Agile management and executive management.

Chet Hendrickson is the co-author of Extreme Programming Installed, a revolutionary software development book. He has over 11 years of training experience and over 25 years of working experience. He is also a Certified Scrum Trainer. Many of the courses that Chet teaches are programs that he helped write and develop. Chet was the first signatory of the Agile Manifesto and a co-curator of He has experience working for ThoughtWorks, DiamlerChrysler and EDS. At these companies Chet served as Senior Architect, Senior Software Systems Specialist and Systems Engineer. Chet understands how insufficient communication, poor testing, and overly complex program designs can hurt development effort. Therefore, he encourages simplicity, communication, feedback, and courage in improving the software development process. At ASPE, Chet teaches Agile Developer Skills, Certified ScrumMaster, Certified Scrum Product Owner, and Test-Driven Development.

Chris Doss is an Agile coach, trainer, consultant, and Certified Scrum Trainer (CST). Chris has over sixteen years as a project manager and is a Project Management Professional (PMP). Chris has coached or supported over one hundred different Agile teams and led the implementation of Agile for large organizations with extensive organizational change management experience. Having served in management for an Agile organization, Chris understands the support system and infrastructure that needs to exist in order for Agile to thrive within a company. Chris is a Six Sigma Green Belt and applies Lean principles to software development, business process and product development. In addition to his experience as a manager, coach and trainer, Chris has strong leadership skills honed over 18+ years as an officer in the Army National Guard; he has applied these skills to build high-performing teams. Chris received his master’s degree in Business Administration from Lynchburg College and his bachelor’s degree from the Virginia Military Institute.

James Smith’s 30 year IT career began at IBM in mainframe sales and at AT&T in product development. James’s central focus is now on Scrum. First seeing the power of Scrum during a most dramatic of corporate turnarounds prompted his move to the role of ScrumMaster. Every one of the 26 Teams with whom he worked, taught him that Scrum was the most efficient and profitable way of developing software. As a member of Winnow Management, James is pleased with the opportunity to share all of his learnings assisting in the launch of new Agile Teams. He feels that Scrum, when properly implemented, makes life better for all involved. And at the end of the day, that is a very good thing of which to be a part. James is certified by the Scrum Alliance to teachCertified ScrumMaster training, and holds an MBA from Northwestern’s Kellogg School of Management.

Bob Schatz specializes in training, consulting and coaching in the practice of successfully using agile project management techniques to transform their organizations and improve the performance of their software development projects. He began his practice as a result of leading the first large agile transition at Primavera and helping many other companies do the same. Bob has experience at every level of the organization. He was the VP and Chief Development Officer for Solstice Software, leading the software development of the Solstice enterprise integration testing products. Bob Schatz also served as VP of Development for Primavera Systems, Inc. where he was responsible for leading the team that develops Primavera’s software solutions for Enterprise Project and Portfolio Management and created a real agile success story. Bob is a leader in successfully implementing agile development techniques, such as Scrum and XP, and driving culture changes in organizations. He holds a bachelor’s degree in Computer Science from Temple University and a Masters degree in Organizational Dynamics from the University of Pennsylvania.

Kiran Thakkar is an IT professional with 22 years of experience in global application development and leadership. is a Project Management Professional (certified by the PMI) and a Certified Scrum Trainer (certified by the Scrum Alliance). Kiran also holds an MBA and an MS in Computer Science. Kiran worked at Siemens Medical Solutions and played an instrumental role in one of the largest agile/scrum implementation in the world. Kiran was an overall program release manager at Siemens for a very large-scale, globally distributed, and FDA compliant agile initiative (40+ teams, over 500 members). Kiran laid the groundwork for agile practices still in use and highly effective in Siemens today. Kiran brings real life scrum implementation experience to his class. He is also an adjunct faculty member at Penn State Great Valley.

Lonnie Weaver-Johnson obtained a degree in Speech Communications and then went on to a 20 year business career. Most of that time she has spent time implementing IT projects or managing people using a servant leadership style. Lonnie enjoys transforming people through conflict resolution, performance management, or simply imparting knowledge. Lonnie began working with Scrum in 2006 and her Scrum training has taken her across the country and to India and Canada where she has shared her knowledge of Scrum. Weaver-Johnson has spent much of her career leading teams and individuals through Agile transformations. She has been a speaker at local events such as the Agile Experience Group and the Project Management Institute Minnesota Chapter Agile Local Interest Group and at global events such as the Scrum Alliance Scrum Gatherings in Chicago and Seattle. Weaver-Johnson has also been a trainer in her local community and has served as vice president of an area Toastmasters club. Weaver-Johnson’s ability to develop others will allow her to grow our agile practice and help our customer’s meet their goals. Helping teams learn and grow together until they reach a high performing stage is Lonnie’s passion. Her candid and patient coaching style helps people understand how to make the necessary behavioral changes to make Scrum work on their teams. Lonnie has been an IT leader, a BA, a corporate trainer, a Toastmaster officer, a public speaker in her community, and a volunteer at local high schools training kids on team development. In each of these cases Lonnie brings high energy to her classes, motivates the learners, and uses humor and stories to keep people engaged.


Course Outline

Short, five-minute exercises and case studies will be scattered throughout the two-day session. Longer exercises are detailed below. Time spent on each topic will vary depending on the composition of the class and the interest in particular areas.

1. Agile Thinking
In order for us to understand the benefits of Scrum and the nuances behind its framework, we begin with the history of agile methods and how relatively new thoughts in software development have brought us to Scrum.

1. How manufacturing has influenced software development
2.The origins of agile thinking
3.The Agile Manifesto
4.The complexity of projects
5.Theoretical Vs. Empirical processes overview
6.The “Iron Triangle” of Project Management

EXERCISE: The “Art of the Possible.” This is an opportunity to understand how small changes in behavior can have a large impact on productivity. This also turns our thinking towards new ideas and a willingness to change for the better.

2. The Scrum Framework
Here we’ll ensure that we’re all working from the same foundational concepts that make up the Scrum Framework.
1. The different Scrum roles
2.Chickens and Pigs
3.Iterative Development vs. Waterfall
4.Self Management concepts
5.Full disclosure and visibility
6.The Scrum Framework Overview

3. Implementation Considerations
Moving beyond Scrum’s foundational concepts, we’ll use this time to dig deeper into the reasons for pursuing Scrum. We’ll also use this time to begin a discussion of integrity in the marketplace and how this relates to software quality.

1.Traditional vs. Agile methods overview
2.Scrum: The Silver Bullet
3.The Agile Skeleton
4.A Scrum launch checklist

EXERCISE: Integrity at a fast-food restaurant. During this exercise we’ll review various options regarding an employee faced with a difficult situation. The importance of providing high quality products to our customers will be explored.

EXERCISE: understanding customer expectations. This exercise is the beginning of an extended exercise involving agile estimating and planning. During this first portion of the exercise, we’ll work with a fictional customer who has a very demanding schedule and understand how our assessment of project work plays a significant role in customer satisfaction.

EXERCISE: : The 59-minute Scrum Simulation. This popular exposure to Scrum asks us to work on a short project that lasts for just 59 minutes! We’ll walk through all of the key steps under the Scrum framework as we work in project teams to deliver a new product.

4. Scrum Roles
Who are the different players in the Scrum game? We’ll review checklists of role expectations in preparation for further detail later in our session.

1. The Team Member
2.The Product Owner
3.The Scrum Master

5. The Scrum Team Explored
Since the ScrumMaster is looking to protect the productivity of the team, we must investigate team behaviors so we can be prepared for the various behaviors exhibited by teams of different compositions. We’ll also take a look at some Scrum Team variants.

1. The Agile Heart
2.Bruce Tuckman’s team life cycle
3.Patrick Lencioni’s Five Dysfunctions of a Team
4.Team ground rules
5.Getting Human Resources involved
6.The impact of project switching
7.The MetaScrum
8.The Scrum of Scrums
9.The importance of knowing when software is “done”
•”Done” for multiple team integrations divided by function
•”Done” for multiple team integrations divided by skill
•”Done” for unsynchronized technologies
10.Internal Outsourcing

6. Agile Estimating and Planning
Although agile estimating and planning is an art unto itself, the concepts behind this method fit very well with the Scrum methodology an agile alternative to traditional estimating and planning. We’ll break into project teams that will work through decomposition and estimation of project work, and then plan out the project through delivery.

1. Product Backlog Features
2.Relative Weighted Prioritization
3.Prioritizing Our Time
4.User Stories
5.Relative Effort
7.Planning Poker and Story Points
8.Ideal Team Days
9.Team Capacity
10.Projecting a Schedule
11.Why Plan in an Agile Environment?

7. The Product Owner: Extracting Value
The driving force behind implementing Scrum is to obtain results, usually measured in terms of return on investment or value. How can we help ensure that we allow for project work to provide the best value for our customers and our organization? We’ll take a look at different factors that impact our ability to maximize returns.

1. The Priority Guide
2.Product Backlog Refactoring
3.Productivity Drag Factors
4.Fixed Price/Date Contracts
5.Release Management
6.Earned Value Management

8. The ScrumMaster Explored
It’s easy to read about the role of the ScrumMaster and gain a better understanding of their responsibilities. The difficulty comes in the actual implementation. Being a ScrumMaster is a hard job, and we’ll talk about the characteristics of a good ScrumMaster that go beyond a simple job description.

1. The ScrumMaster Aura
2.Characteristics of a ScrumMaster Candidate
3.The Difficulties of Being a ScrumMaster
4.A Day in the Life of a ScrumMaster
5.The Importance of Listening
6.Common Sense

9. Meetings and Artifacts Reference Material
While most of this material was discussed in previous portions of class, more detailed documentation is included here for future reference.

1. A Chart of Scrum Meetings
2.The Product Backlog
3.Sprint Planning
4.The Sprint Backlog
5.The Sprint
6.The Daily Scrum
7.The Sprint Demo/Review
8.Why Plan?
9.The Ideal Team Day
10.Scrum Tools

10. Advanced Considerations and Reference Material
This section is reserved for reference material. Particular interests from the class may warrant discussion during our class time together.
1. Conflict Management
2.Different Types of Sprints
3.The ScrumMaster of the Scrum-of-Scrums
5.Dispersed Teams
7.Developing Architecture
8.Stage Gate/Milestone Driven Development
9.Inter- and Intra-Project Dependencies
10.Task Boards, Project Boards
11.Scrum and CMM, “Traditional” XP

Who Should Attend

This ScrumMaster certification program was developed for any professional who is currently involved in or will become involved in the running of Scrum projects.

Current Scrum Team Members not certified, including:
•Business customer, user or partner
•Product Owners
•Team Members
•Acting ScrumMasters who currently are not scrum certified

Positions within organizations that are interested in moving to Scrum, including:
•Project Manager
•Project lead
•Project sponsors
•IT Manager/Directors
•Business Analyst

Additional Info

Class Length

2 days

Class Locations

Atlanta-Sandy Springs-Gainesville, GA-AL, Austin-Round Rock-San Marcos, TX, Boston-Worcester-Manchester, MA-RI-NH, Canada, Chicago-Naperville-Michigan City, IL-IN-WI, Cincinnati-Middletown-Wilmington, OH-KY-IN, Columbus-Marion-Chillicothe, OH, Denver-Aurora-Boulder, CO, Des Moines-Newton-Pella, IA, Detroit-Warren-Flint, MI, Jacksonville FL, Kansas City-Overland Park-Kansas City, MO-KS, Madison-Baraboo, WI, Miami-Fort Lauderdale FL, New York-Newark-Bridgeport, NY-NJ-CT-PA, Philadelphia-Camden-Vineland, PA-NJ-DE-MD, Phoenix-Mesa AZ, Pittsburgh-New Castle, PA, Portland-Salem OR-WA, Raleigh-Durham-Cary, NC, Seattle-Tacoma-Olympia, WA, St. Louis-St. Charles-Farmington, MO-IL, Tampa-St. Petersburg-Clearwater FL, Washington-Baltimore-Northern Virginia, DC-MD-VA-WV

Class Dates

Dec 07, 2015 thru Dec 08, 2015, Dec 09, 2015 thru Dec 10, 2015, Dec 10, 2015 thru Dec 11, 2015, Dec 14, 2015 thru Dec 15, 2015, Dec 15, 2015 thru Dec 16, 2015, Dec 17, 2015 thru Dec 18, 2015, Feb 08, 2016 thru Feb 09, 2016, Feb 09, 2016 thru Feb 10, 2016, Feb 11, 2016 thru Feb 12, 2016, Feb 16, 2016 thru Feb 17, 2016, Feb 17, 2016 thru Feb 18, 2016, Feb 18, 2016 thru Feb 19, 2016, Feb 22, 2016 thru Feb 23, 2016, Feb 23, 2016 thru Feb 24, 2016, Feb 24, 2016 thru Feb 25, 2016, Feb 25, 2016 thru Feb 26, 2016, Jan 11, 2016 thru Jan 12, 2016, Jan 13, 2016 thru Jan 14, 2016, Jan 14, 2016 thru Jan 15, 2016, Jan 19, 2016 thru Jan 20, 2016, Jan 20, 2016 thru Jan 21, 2016, Jan 21, 2016 thru Jan 22, 2016, Jan 25, 2016 thru Jan 26, 2016, Jan 26, 2016 thru Jan 27, 2016, Jan 27, 2016 thru Jan 28, 2016, Jan 28, 2016 thru Jan 29, 2016, Mar 07, 2016 thru Mar 08, 2016, Mar 15, 2016 thru Mar 16, 2016, Mar 21, 2016 thru Mar 22, 2016

Guarantee & Policies

Course registration info, our commitment to your privacy,

and general terms and conditions


Course registration information:

All courses carry Project Consult’s Guarantee of 100% Satisfaction: 
Project Consults provides an unsurpassed training experience. If for any reason you are not satisfied with the program, simply notify the instructor or registrar of your intent to withdraw from the program prior to the first morning break, turn in your course materials and receive a 100% refund. If at the end of the program day, you are unsatisfied with the program, we will credit your tuition towards a future program of your choice.

Payment Policy:
Payment is required at time of registration. Approved forms of payment include a company purchase order, PayPal, or credit card. We accept Visa, MasterCard, American Express, and Discover.

Courses are available as onsite training: 
All courses are available as onsite training at your location. On-site options can be very cost effective.

Course Hours:
This course begins promptly at 8:30 AM and ends at 4:30 PM, unless otherwise noted on the course page or in email notifications. Please arrive at 8:00 AM on the first morning of class to sign-in and meet your fellow attendees.

Shipping of Course Materials:
In an effort to reduce paper waste, course materials for live-online sessions will be digital. You will recieve information on how to obtain your course materials in your confirmation email.

Substitution & Cancellation Policy: 
If a change needs to be made to your public course registration (cancel, transfer, or substitution) Project Consults must receive written notice via email at If a cancel or transfer request is made less than 15 business days prior to the class start date, payment will still be due, no refunds will be issued and you will be charged a $200 change fee. Your paid tuition will be available for one year to be used as a credit towards another course of equal value; only one reenrollment opportunity is allowed. Failure to attend the course without written notification will result in forfeiture of the full course price. Student substitutions may be made at any time prior to the start of class free of charge. If a student substitution is made for a live, online session and any hard-copy materials have been provided to the initial student, it is the responsibility of the client to pass along those materials to the new attendee. If Project Consults is forced to cancel a course for any reason, liability is limited to the registration fee only. If you have questions or concerns, please contact or call 469-424-1084.

In certain situations, Project Consults may not have the required enrollment to hold a course as scheduled. We do our best to confirm every class, but our main mission is to provide students with the skills and knowledge to have a positive impact on their work performance. Based on this, should there be a cancellation for a class you are enrolled in, Project Consults will proactively automatically enroll you into the next available live, online session of the same course to provide you with the knowledge you originally needed. You will be notified during this process and have the ability to work with an Project Consults representative regarding alternate options if you are unable to attend the new session.

Substitution & Cancellation Policy (PMP Boot Camp): 
If you are unable to attend your scheduled training class, please contact us directly at 469-424-1084. We require a 16 calendar day notice to reschedule or to cancel any registration (and receive refund for payment). Failure to provide the required notification will result in a 100% charge of the course fee. If a student does not attend a scheduled course without prior notification, or contacts us to cancel within the notification window, the student will have the option to pay a $200 reschedule fee to attend one of the live, online sessions of the PMP Boot Camp. Within the notification period, only student substitutions will be permitted.

Hotel Reservations:
Project Consults does not set aside a block of rooms for class participants. If you wish to book a sleeping room please contact Project Consults for the best hotel options or recommendations. For directions to the course location please call Project Consults or you may also contact the training center or hotel directly.


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