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Business Process Analysis & Design

$1,395.00$1,495.00

Quickly get the skills and knowledge to apply proven techniques for performing business process improvement.

This business process improvement course provides you with an opportunity to learn the essential knowledge and skills for applying the most effective and current business analysis techniques when modeling your business, comprehensively analyzing the current state, and subsequently designing the future state. The application of these techniques will be presented as part of an overall framework, as you identify key deliverables and the major steps from modeling and analysis of the current state and future state design.

Successfully completing this course will enable you to reach the level of proficiency needed to apply these techniques and analytical framework to your own work assignments.

 

Classroom Live Online  14 PDU’s + 17 CPE’s + 14 CDU’s Custom Sessions

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Class Description

Gain the critical business analysis knowledge and skills to model, automate, manage and optimize your business processes. Increase productivity and meet essential compliance and customer service needs.

 

Quickly get the skills and knowledge to apply proven techniques for performing business process improvement.

This business process improvement course provides you with an opportunity to learn the essential knowledge and skills for applying the most effective and current business analysis techniques when modeling your business, comprehensively analyzing the current state, and subsequently designing the future state. The application of these techniques will be presented as part of an overall framework, as you identify key deliverables and the major steps from modeling and analysis of the current state and future state design.

Successfully completing this course will enable you to reach the level of proficiency needed to apply these techniques and analytical framework to your own work assignments.
Get real-world process improvement practice in a hands-on learning environment.

In addition to the lecture and discussion of course-specific topics, team exercises in this course are designed to apply the techniques in creating required work products from examining a realistic business scenario.

The exercises are designed to provide an opportunity to evaluate and work with a number of situations representing actual conditions found in real businesses. As part of the learning process, participants will be asked to share their answers and the assumptions made in creating the work products. Review of group activities will be led by facilitators with extensive real-world experience modeling and analyzing businesses and their processes.
Specifically, you will:

  • Share your goals for the class before beginning your sequential exercises
  • Exercise 1: Develop the process list
  • Exercise 2: Define the scope
  • Exercise 3: Draw the process model
  • Exercise 4: Estimate process time
  • Exercise 5: Validate the process model
  • Exercise 6: Apply improvement methods
  • Exercise 7: Establish controls and metrics
  • Exercise 8: Test the process
  • Exercise 9: Evaluate change readiness
  • Exercise 10: Perform continuous improvement
  • At the course’s end, we will take time to review what you’ve learned and compare it to your beginning objectives

 

A Few Immediate Benefits:

  • Learn the key objectives for business process improvement initiatives
  • Improve your ability to meet your customer’s needs
  • Identify opportunities to improve business processes by following a systematic 10-step business improvement process that is simple to follow
  • Use decision-making tools to determine business priorities
  • Create prioritized process lists
  • Identify and document scope while alleviating scope creep
  • Apply the information elicited in the fact gathering process to create and analyze process models
  • Gain the knowledge and skills to estimate process time and cycle time
  • Learn how to estimate business process costs
  • Discover how to clarify and validate the current state of the business process before jumping to solutions
  • Gain the required level of competencies to follow the basic steps in improving business process performance
  • Implement business process improvement methods to bridge toward the design of the future state
  • Apply improvements and refinements by creating the future state process model
  • Assess and select business process performance controls, metrics and targets
  • Refine success measurements from the scope definition document
  • Identify how to test the improved business process
  • Evaluate how prepared the organization is for the changes that will occur to the business process
  • Determine the impact of change on customers and create an implementation plan
  • Use root cause analysis techniques to apply continuous improvement principles
  • Specify how to perform continuous improvement tactics on business processes and implementing a business process

Course Outline

1. Develop the Process List

Every workplace contains business processes, however not all business processes are documented. This section focuses on how to develop a process list. After identifying the business processes, decision-making tools are practiced to consider what is important to the business. These tools include using prioritization and weighting criteria to make decisions based on business needs. Finally, you will discover how to gain support and buy-in from key stakeholders.

2. Define the Scope

Identifying the scope of the business process is critical for defining the boundaries of the project. In this section you will learn how to identify and document the boundaries of the business process that needs to be improved. Discussion and consideration of overcoming scope creep problems is also reviewed regarding the business process. Finally, you will determine what approvals are necessary before moving into detailed business analysis.

3. Draw the Process Model

Process modeling ensures understanding of the business processes being analyzed. In this section you will learn the basics of process models, standard charting shapes, and the various levels used to draw business processes. Both visual models and text are practiced in this section to ensure understanding of the current state, as well as reviewing who needs to be involved in this step.

4. Estimate Time and Cost

Estimating time and cost for the current state involves analyzing process and cycle time, as well as existing costs to provide a return on investment. Examination of how to determine time and cost estimates for the current state is provided in this section, as well as the specific types of costs to analyze for potential business process improvement.

5. Validate the Process Model

Reviewing and confirming your analysis of the current state is critical before identifying potential improvements for the desired future state. This section focuses on the correct sequence to perform the validation steps with the project stakeholders. After validation is completed, improvement targets can begin to be identified.

6. Apply Improvement Methods

Now that the current state has been validated, the course focus begins to shift toward the future state. This section includes applying multiple techniques for proposing changes to the future state by using an extreme visual model. A process is followed to apply six improvement methods to ensure effective analysis work has been applied. Upon completion of analyzing what to improve, you will draw the process model for the proposed future state.

7. Establish Controls & Metrics

Adding controls to the business process ensures accuracy, reliability and can reduce errors. In this first part of the section you will identify controls necessary for the future state. Establishing metrics helps ensure effectiveness, efficiency and adaptability of the business process. The second part of this section will help you distinguish which metrics will help evaluate whether the improved business process will work as you planned.

8. Test the Process

Testing the new or improved business process helps to identify bottlenecks, as well as work out bugs, defects and/or errors. Testing also helps ensure the process meets stated goals and provides for smooth implementation of the business process. This section will help you identify what needs to be included in testing the proposed future state.

9. Evaluate Change Readiness

During the analysis process it is critical to consider what the business is trying to accomplish. Evaluating change readiness helps to create strategies for minimizing the change impacts on the workplace, the workers, as well as avoiding distractions. This section examines change impacts, resistors to change and how to create an implementation plan for the changes identified to the business process.

10. Perform Continuous Improvement

Continuous improvement is an ongoing effort to enhance products, services or processes. This section focuses on how to monitor a business process and make adjustments as necessary so the business process repeatedly gets better over time. You will learn how to use different root cause analysis techniques to improve business processes and how to put together a continuous improvement plan. Finally, you will monitor data to identify and rank performance problems once the business process has been piloted.

Hands-On Exercises:

Exercise 1 – Develop the Process List. The training division of a consulting firm needs your help evaluating which business process to improve. Working with your team, you will:
•Review the background information for the case study.
•Develop a process list using a decision-making tool.
•Apply the scaling criteria learned in this section.
•Determine which business process to improve.
•Discuss your results with the other teams.

Exercise 2 – Define the Scope. Now that you have helped the training division determine which business process to improve, the firm is now deciding whether to test it in their area first before rolling it out to the rest of the company. The objective of this exercise is to determine the scope of the business process that will be used in further exercises. Working with your team, you will:
•Read the system requirements description.
•Define the scope of the business process.
•Use a template to establish the scope of the project.
•Discuss your results with the other teams.

Exercise 3 – Draw the Process Model. Once the scope of the business process has been identified, it is much easier to draw the process model. This exercise uses standard charting shapes to represent graphically via a process model the scope of the business process. Working with your team, you will:
•Draw the process model for the case study.
•Apply standard charting shapes to your process model.
•Capture the current state of the business process and learn about detail documents.
•Discuss your results with the other teams.

Exercise 4 – Estimate Time for the Case Study. Estimating time and cost on a process model involves looking at both process and cycle time in order to determine hard and/or soft cost savings. The objective of this exercise is to help you learn how to estimate how long the current state is taking the business to perform and how to equate that to costs. Working with your team, you will:
•Estimate the time for the activities in the case study.
•Compare your estimates with the other team’s estimates.
•Determine which activities will need process and/or cycle time improvement for the future state.

Exercise 5 – Validate the Process Model. This step ensures the business process has everything the key stakeholders of the business need. Once problems or opportunities are discovered, improvement targets for the business process can be identified. This exercise consists of a large group discussion to pinpoint improvement targets for the case study.

Exercise 6 – Apply the Improvement Methods. There are six improvement methods to analyze when improving business processes. The objective of this exercise is to identify which of the six improvement methods would benefit the case study business process. Working with your team, you will:
•Identify improvement methods for the case study by noting them on the current state process model.
•Examine all six improvement methods in a specific order.
•Create the future state process model based on your team’s improvement recommendations.
•Discuss your results with the other teams.

Exercise 7 – Establish Controls and Metrics. In order for the future state business process to be effective, it is important to identify where there could be potential problems with the improvements and how to measure if the improved business process meets the needs of the stakeholders. Working with your team, you will:
•Identify the future state process model using control points.
•Clarify and improve the success measurements from the scope definition document by writing SMART objectives and identifying specific metrics you will use to measure.
•Discuss your results with the other teams.

Exercise 8 – Test the Process. Testing a new or improved business process is critical for ensuring the process will meet the needs of the stakeholders. This exercise consists of a large group discussion to identify recommendations for how to test the case study business process regarding test plan creation, scenario development, test plan implementation, feedback and retesting.

Exercise 9 – Evaluate Change Readiness. Moving from the current state to the future state involves change. Not everyone is excited about change and this step of the process oftentimes gets overlooked. The objective of this exercise is to learn how to evaluate change impacts and determine strategies to help the business cope with the changes. Working with your team, you will:
•Examine the changes caused by the case study business process.
•Complete an impact analysis for the case study.
•Determine next steps for implementing the changes.
•Discuss your results with the other teams.

Exercise 10 – Perform Continuous Improvement. The final section emphasizes how business processes need to involve ongoing efforts to ensure the business process does not become inefficient, ineffective and inadaptable. The objective of this exercise is to examine data from the case study to be used to practice ongoing refinements of the business process. Working with your team, you will:
•Examine the data for the case study pilot.
•Document conclusions.
•Identify opportunities for continued improvement.
•Discuss your results with the other teams.

Who Should Attend?

This class is invaluable for:

•Project Managers
•Operations Research Analysts
•Business Process Owners and Managers
•Business and System Analysts, Strategic Planners
•Process Improvement Specialists, TQM, and Six Sigma Team Members
•Consultants & Analysts
•HR Professionals dealing with the introduction of new skills and processes
•Requirements Definition Specialists
•Business Process and Quality Improvement Champions
•Executives, Senior Management Directors
•Operations & Accounting Professionals

Additional Info

Class Length

3 Days

Class Locations

Austin-Round Rock-San Marcos, TX, Boston-Worcester-Manchester, MA-RI-NH, Cincinnati-Middletown-Wilmington, OH-KY-IN, Dallas-Fort Worth, TX, Detroit-Warren-Flint, MI, Indianapolis-Anderson-Columbus, IN, Jacksonville FL, Live Virtual Class-Attend from Anywhere, Minneapolis-St. Paul-St. Cloud, MN-WI, Portland-Salem OR-WA, Sacramento–Arden-Arcade–Yuba City, CA-NV, Seattle-Tacoma-Olympia, WA, St. Louis-St. Charles-Farmington, MO-IL

Class Dates

Apr 04, 2016 thru Apr 05, 2016, Aug 11, 2016 thru Aug 12, 2016, Dec 01, 2016 thru Dec 02, 2016, Dec 09, 2015 thru Dec 11, 2015, Feb 03, 2016 thru Feb 05, 2016, Feb 22, 2016 thru Feb 23, 2016, Jan 18, 2016 thru Jan 19, 2016, Jan 20, 2016 thru Jan 22, 2016, Jul 14, 2016 thru Jul 15, 2016, Jun 20, 2016 thru Jun 21, 2016, Mar 10, 2016 thru Mar 11, 2016, May 26, 2016 thru May 27, 2016, Nov 07, 2016 thru Nov 08, 2016, Oct 06, 2016 thru Oct 07, 2016, Sep 19, 2016 thru Sep 20, 2016

Guarantee & Policies

Course registration info, our commitment to your privacy,

and general terms and conditions

 

Course registration information:

All courses carry Project Consult’s Guarantee of 100% Satisfaction: 
Project Consults provides an unsurpassed training experience. If for any reason you are not satisfied with the program, simply notify the instructor or registrar of your intent to withdraw from the program prior to the first morning break, turn in your course materials and receive a 100% refund. If at the end of the program day, you are unsatisfied with the program, we will credit your tuition towards a future program of your choice.

Payment Policy:
Payment is required at time of registration. Approved forms of payment include a company purchase order, PayPal, or credit card. We accept Visa, MasterCard, American Express, and Discover.

Courses are available as onsite training: 
All courses are available as onsite training at your location. On-site options can be very cost effective.

Course Hours:
This course begins promptly at 8:30 AM and ends at 4:30 PM, unless otherwise noted on the course page or in email notifications. Please arrive at 8:00 AM on the first morning of class to sign-in and meet your fellow attendees.

Shipping of Course Materials:
In an effort to reduce paper waste, course materials for live-online sessions will be digital. You will recieve information on how to obtain your course materials in your confirmation email.

Substitution & Cancellation Policy: 
If a change needs to be made to your public course registration (cancel, transfer, or substitution) Project Consults must receive written notice via email at sales@projectconsults.com. If a cancel or transfer request is made less than 15 business days prior to the class start date, payment will still be due, no refunds will be issued and you will be charged a $200 change fee. Your paid tuition will be available for one year to be used as a credit towards another course of equal value; only one reenrollment opportunity is allowed. Failure to attend the course without written notification will result in forfeiture of the full course price. Student substitutions may be made at any time prior to the start of class free of charge. If a student substitution is made for a live, online session and any hard-copy materials have been provided to the initial student, it is the responsibility of the client to pass along those materials to the new attendee. If Project Consults is forced to cancel a course for any reason, liability is limited to the registration fee only. If you have questions or concerns, please contact sales@projectconsults.com or call 469-424-1084.

In certain situations, Project Consults may not have the required enrollment to hold a course as scheduled. We do our best to confirm every class, but our main mission is to provide students with the skills and knowledge to have a positive impact on their work performance. Based on this, should there be a cancellation for a class you are enrolled in, Project Consults will proactively automatically enroll you into the next available live, online session of the same course to provide you with the knowledge you originally needed. You will be notified during this process and have the ability to work with an Project Consults representative regarding alternate options if you are unable to attend the new session.

Substitution & Cancellation Policy (PMP Boot Camp): 
If you are unable to attend your scheduled training class, please contact us directly at 469-424-1084. We require a 16 calendar day notice to reschedule or to cancel any registration (and receive refund for payment). Failure to provide the required notification will result in a 100% charge of the course fee. If a student does not attend a scheduled course without prior notification, or contacts us to cancel within the notification window, the student will have the option to pay a $200 reschedule fee to attend one of the live, online sessions of the PMP Boot Camp. Within the notification period, only student substitutions will be permitted.

Hotel Reservations:
Project Consults does not set aside a block of rooms for class participants. If you wish to book a sleeping room please contact Project Consults for the best hotel options or recommendations. For directions to the course location please call Project Consults or you may also contact the training center or hotel directly.

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